Car Hire Terms and Conditions

Returning Vehicles

Please return vehicles to the area’s that were outlined by the staff that got you on your way.

Please note that if vehicles are left in Avis, Budget, Hertz, Europcar or Red spot car parks, the vehicle may occur a fine.

Street Directory

Every vehicle has in it a street directory to help you find your way around. We can also provide you with a GPS (Global Positioning System) if you require, please ask staff on your arrival for rates and availability.


If you should be involved in an accident or there is damage to the vehicle please fill out the damage report sheet which is in the glove box of your vehicle.

You will be liable for the excess that is on your car hire contract.

Got2Go will get the car repaired and send you the paperwork and photos that you will require to get a refund from your insurer.

Got2Go insurance company will not cover customers that have insured elsewhere.

Airport Collections

Brisbane International

You will find our staff waiting by the Ground Transport meeting point located on your left as you clear customs.

Brisbane and Sunshine Coast Domestic

You will find our staff waiting by the airlines Baggage carousal. If you arrive and find no staff waiting for you please wait 10 minutes before ringing us, as we may have quite a few customers on your flight. Please be patient and our staff will be there promptly to take you to your vehicle.

Area Restrictions

You can go as far north as Port Douglas and south as far as Sydney. You may go as far west as the Toowoomba ranges which is roughly 150km west of the East Coast.


If in the event that a technical fault should occur you can ring RACQ, the Queensland AA equivalent. You can also call us toll free on 1800 898 199.


Once we receive a fi ne we will charge you a $50 administration fee and send the fine back to the relevant council with a Statuary Declaration signed by a JP stating that you were in charge of the vehicle at the time of the speeding or parking infringement.


Got2Go has a NO PETS policy throughout its rental fl eet. We charge a $100 cleaning fee to return the vehicle to its original state prior to rent a car airport.


Please assure vehicles are returned with the same amount of fuel that is signed for on your rental agreement we do not mind refuelling the vehicle for you, but please understand that fuel is charged at a higher rate to cover staff costs.

No Smoking

Got2Go has a NO SMOKING policy throughout it’s rental fl eet. We charge a $100 cleaning fee to return the vehicle to its original state before your rental.